Empower sign off error

Hi ,

When signing off a Empower report for sign off 2 error is observed and cannot see final report  :

The report you have selected was not found in the database

This could be the result of one of the following conditions

And then list possibilities (of which all I don't understand')


It is not the report as sign off 1 is ok and Save report image after sign is enabled


Thanks

Answers

  • Hi,

    Have you looked for answers to your question in our Waters Knowledge Base? Lots of great information in there. You can even find KB articles by searching for them using a search engine like Google.

    Check out support.waters.com

    Regards,

    Justin Kelley
  • might be an issue with the pdf writer, or tablespace?
  • hi ,

    tablespace is fine ,, how do I find out if PDF a problem ?

    points above all checked , although not sure what point 4 refers to (TEMP file) or how to check this ?


    Only option was to reprocess , resign and approve which worked

  • Has it been only the one time or is this a recurring issue?  I had a problem with a printer spooler on one of my two Citrix servers that would cause an issue similar to this error as it couldn't save the pdf.  It appeared as an intermittent issue since people could be assigned to the "good" server and it would work just fine.
  • This has happened a number of times but not for a while to my knowledge

    I agree it is something to do with Citrix server but yet to find root cause .. hopefully not see problem again

  • I disagree - we have no Citrix and I see this via my fat client from time to time. I also have seemingly random issues getting export methods to drop data into my network folders from some projects.
  • thanks .. something to keep an eye on I guess
  • This blue Error sign off screen has started to appear again ... any thoughts on root cause

    Report ticked for sign off and table space is fine > 100 mb free  

  • To confirm , system policies - result sign off have not been changed

    A sign off 1 after this error was ok so seems intermittent problem

  • Hi ,

    It seems this blue screen only appears at times at sign off level 1

    ie analyst cannot see his/her report

    For review must go preview /publisher and review report then click ok

    Once signoff 2 is complete the report /pdf can be seen with both sign offs

    unknown reason why sign off 1 a problem though suspect last condition ie TEMP folder problem  

  • Look over the release notes for SR3 FR4 and FR5....   or check in support.waters.com. I’m sure there are intermittent defects addressed around something similar recently. 
  • The only note I can find of any relevance here is

    https://www.waters.com/waters/support.htm?locale=en_US&lid=10114156&cid=511442&type=TECN

    although we currently have Empower 3 Build : 3471 SR2 hotfix 2 , not build 1154

  • Not sure if anyone solved this intermittent issue. We have seen it a lot! E3 3471 FR4 SR3. At first Waters support recommended HF1 however my testing in QA still found the issue popping up. Very random. We have tried lots of things, no smoking gun. Had the users logout of E3, and try again after 5 mins. Sometimes the second try would work. Other times the 5 or 7th! Sometimes later in the day.. 


    Set the Microsoft Data Execution Prevention setting to "Turn on DEP for essential Windows programs and services only".

    You can see the DEP program status in task manager details if you add the column. It has to say off to make the difference. It did help.

    We also modified each user temp directory location, giving everyone group Full Control (just from Temp down)

    Made a huge difference. Let me know if this helps anyone or any comments. ~ regards, John



  • thanks for your feedback

    Hoping this error/bug will be addressed/fixed in E3 FR5

    in the meantime guess just keep monitoring occurrences


  • Set the Microsoft Data Execution Prevention setting to "Turn on DEP for essential Windows programs and services only".

    You can see the DEP program status in task manager details if you add the column. It has to say off to make the difference. It did help.

    We also modified each user temp directory location, giving everyone group Full Control (just from Temp down)

    Made a huge difference. Let me know if this helps anyone or any comments. ~ regards, John



    Thanks for the contribution, I will try these things (and post another problem if it doesn't go away...)
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