problem with cpu card alliance 2690

Dear friends, we have problem with our hplc waters 2690, may be you can help me.
Our system dont start, I attach one picture, if somebody can help me I will gratefull. 


  • Pflan
    I would contact Waters service for this problem.  800 252 HPLC (4752) or 
    Toll: 508 478 2000
  • gaston
    Dear Friends, we have changed the CPU borad of Alliance 2695 and we have this failure, could someone help me with it? I will apreciate it. Best regards.
  • Change CPU
  • Reload  the firmware.
  • mirac
    I had the same problem last year. You need to change CPU board and reload the suitable firmware to to your Empower.