XCalibur, Acquity and invalid pointer

Dear allWe are working with an Acquity coupled to an Thermo Orbitrap system. The whole system is oeprated by the Xcalibur software (by Thermo).We regulary ancounter the problem, that the Acquity API wants to point to somewhere. This pointer is invalid. We do not know whether this problem is caused by the Thermo software, by waters or even the IT system.Does anyone encountered the same problem or has an idea in solving it.Many thanksStefan

Comments

  • Hi

    We'd like to know the revision of Xcalibur and the revision of the Waters System Driver (from help, about, in the console page).

    We have seen that message when opening Xcalibur if LC Devices is loaded but the System Driver isn't there, or is an incompatible version, or has a problem and should be removed and reloaded.

    many TX

    Liz

  • Hi Liz

    We are operating
    Xcalibur 2.1
    with Waters Acquity Control 2.2.1

    and ICOP 1.30

    The system was originally setup by a Thermo technician in close contact to Waters and our IT departement.

    We are planning to reinstall the software on Monday.

    many thanks

    Stefan

  • Hi again

    Additionally the concole is not working.

    Starting the console we get the error message:
    "cannot connect to instrument. Console exiting."

    In the mean time we restarted to UPLC as well as the PC and the Orbitrap several times.

    Many thanks

    Stefan

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