Communication failure ACQ-FTN Masslynx problem solved


In our lab we had frequently a communication failure between Masslynx (V4.2, SCN1001) and the FTN (in a configuration with a Xevo TQ-S Micro). Even when the sequence was running normally, often it stops without a clear reason in a run. Sometimes it was difficult to run overnight a sequence without problems.

Together with our local service engineer we tried different options to solve the problem (e.g. re-installation of the software and drivers, cleaning, changing the router, additional ground cable between the instruments, etc) finally we found out that the problem was related to the eCord.

Checking the option “Permit sample set operation when eCord is not found”  was enough to solve the problem.