Can the Beckam CE P800 be connected to both 32 karat and Waters Empower for troubleshooting purposes

We have recently hooked up all our CE units with Empower software however, have ran into some instrument issues with one of our units and it was suggested by Sciex that we have a unit hooked up to both 32 karate and Empower software for a more detailed instrument failure.  The instrument failures listed within Empower lack the details that we need.  Is there anyone else who is consistently facing problems using Empower software when using a PA 800 that they didn't face using 32 Karate?  For one, using pressure at both ends of the capillary is automatic when using 32 karat and not when using Empower.  The time it took us to figure this out, production was down for sometime.Thanks!

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