QDA Instrument Communication Error

admcdonald22
admcdonald22
edited May 2018 in Instrumentation and Mass Spectrometry
Recently the computer housing the Empower 3 software was subjected to a Windows 10 Update, after which the QDA on the "Run Samples" display shows the message: "Instrument Communication Error." View -> System still recognizes that the QDA is connected, but the Console does not. Any tips how to fix this?

Answers

  • Pflan
    Pflan

    "Thank you for your question. Due to the technical nature of your question, please contact iRequest Technical Service/ Support:  http://www.waters.com/waters/iRequest-Technical-Support/nav.htm?cid=10006027

    A Waters Support Specialist will contact you to quickly address your needs.  Thank you."

  • Durgaprasad
    Durgaprasad
    goto tune page and ensure parameters diplaying
  • JCarter280
    JCarter280
    Crazy odd issue resolved with our QDa. After the startup/warmup delay make sure the instrument IP address pings from the lace. "UNPLUG" the ethernet to the QDa and count to 10. Really. When you connect reset it and the driver should communicate. ~ Really.
  • Dan_Ramlose
    Dan_Ramlose
    JCarter280 said:
    Crazy odd issue resolved with our QDa. After the startup/warmup delay make sure the instrument IP address pings from the lace. "UNPLUG" the ethernet to the QDa and count to 10. Really. When you connect reset it and the driver should communicate. ~ Really.
    The hard part is teaching the end users how to ping the QDa from the node's desktop... I preferred to just have them call. I never thought to try unplugging the ethernet cable. I did have some luck manually starting loader.exe. That would sometimes "wake them up." 

    -DR

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