Do you have the ICS to support HS7697A and to be able to select the 2 mL loop?
Based on release note, Agilent ICF Support v3.0 now supports the Agilent HS7697A Headspace Sampler 2-mL loop; firmware version A.01.08 or higher is required.
It's in the Waters support library. Here you go in the attachment. Listed on page 28 under PCS 54351 as fixed issue.
Can you send me the release notes?