Needle/Seal Move Limit Exceeded (5.0) Help
Hi, I am a new user of UPLC H-Class system, so I am still a beginner.
Currently, I am learning to prime solvents and start-up system. My first try turns out fine, but today I encountered a problem with the Sample Manager FTN.
When I start-up the system, there is blinking green light on Sample Manager FTN. Then it turn to red and shows message 'Needle/Seal Move Limit Exceeded (5.0)'. After resetting, the error is shown again in less than 1 minute.
So, I followed the steps provided as below;
1) reset the SM from console
2) switch on/off the SM FTN if the problem persists
but the problem still persists.
The third step is to reset communication, but I am unable to find any buttons/tabs on how to reset communication for the SM FTN.
Hope someone can help me.
Thank you.
Currently, I am learning to prime solvents and start-up system. My first try turns out fine, but today I encountered a problem with the Sample Manager FTN.
When I start-up the system, there is blinking green light on Sample Manager FTN. Then it turn to red and shows message 'Needle/Seal Move Limit Exceeded (5.0)'. After resetting, the error is shown again in less than 1 minute.
So, I followed the steps provided as below;
1) reset the SM from console
2) switch on/off the SM FTN if the problem persists
but the problem still persists.
The third step is to reset communication, but I am unable to find any buttons/tabs on how to reset communication for the SM FTN.
Hope someone can help me.
Thank you.
0
Comments
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In the inlet window, under "LC" tab, select "reset communications". If this does not solve your problem, you might need to replace the needle, or re-calibrate the Xyzp axes, or the needle Z axis. one of these surely will resolve your issue.1
