Agilent 5890 GC problems

ShaunWat78
ShaunWat78
in Software Products
<p>We currently have three Agilent 5890 GC systems. We have also recently upgraded to Empower 3 FR2 from Empower 2.</p><p></p><p>Under Empower 2, we were using bus-LAC/E cards to connect the GCs. We had no issues with this. </p><p></p><p>Under Empower 3, we purchased an Avocent 8 port serial hub to connect our GCs. We have followed everything outlined in this document: <a href="https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB0QFjAA&url=http%3A%2F%2Fwww.waters.com%2Fwebassets%2Fcms%2Fsupport%2Fdocs%2F71500044403ra.pdf&ei=C6HjU5K5C4eGyASZxYLoDQ&usg=AFQjCNERvNHVTY2ZD4M3GAeIwMtCUH9XDw&sig2=Hmjfzi1iuiYJOziTTEfBcQ&bvm=bv.72676100,d.aWw" title="https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB0QFjAA&url=http%3A%2F%2Fwww.waters.com%2Fwebassets%2Fcms%2Fsupport%2Fdocs%2F71500044403ra.pdf&ei=C6HjU5K5C4eGyASZxYLoDQ&usg=AFQjCNERvNHVTY2ZD4M3GAeIwMtCUH9XDw&sig2=Hmjfzi1iuiYJOziTTEfBcQ&bvm=bv.72676100,d.aWw">https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB0QFjAA&url=http%3A%2F%2Fwww.waters…</a> to the best of our knowledge.</p><p></p><p>We are unable to run more than one GC at a time without one (or all) of the GCs stopping part of the way through a sequence. No error messages are given. </p><p></p><p>Does anyone have any suggestions?</p>

Answers

  • johnsabo
    johnsabo
    Have you tried using the Avocent serial card instead of the hub? If that also doesn't work, you might just need to put the second GC on its own LACE.
  • Dan_Ramlose
    Dan_Ramlose
    Go back to the BUS-LACE boards! Serial is THE slowest means of controlling anything w/ Empower. If the BUS-LACE boards worked in E2, they should work in E3.

Categories