Access Denied error

Ratoshigan

<p> Hi,</p><p></p><p>This may not be the place for this, but I figured this was sort of a support forum as well.</p><p></p><p>I was trying to view the "Error while trying to install the Avocent 8-Port Serial Hub" technical note on the support website and got an access denied error that I need a software support plan.  I know I've had a software support plan and used the support site for years.  My access to this community should clearly explain that I have a software support plan.  Do I actually need an Avocent hub on my support plan?  I do not have one currently as we are using Equinox cards yet, but I am doing some research for our upgrade to Empower 3 and was interested in the topic.</p><p></p><p>Thanks for looking into this or directing me to the right place.</p><p></p><p>John</p>

Dot

Hello John,

It is unusual that you can connect to the Community, access the Services & Support, Technical Notes and yet receive this message.

Are you able to open other Technical Notes successfully or is it just this note?

In the meantime, I am contacting the website administrator to look into this error.

Best regards

Dot

Ratoshigan

I have not had issues with other technical notes in the past.  I can view most technical notes; although, there are others that do come up with the same access denied message.

Dot

Hello again,

We are continuing to investigate the error and why it is random.

In the meantime, I have included the information you need in a document attached to this response.

Best regards

Dot

Ratoshigan

Thanks Dot!