Copy and paste problems

gypsysmom

<p>For the last few days I have been having problems copying and pasting items in the Sample Set.  I've tried using Ctrl+C and Ctrl+V, I've tried right clicking and choosing copy and then right clicking on the line I want to paste and choosing paste, I've tried using the copy and paste from the menu bar and all permutations of those choices.  Sometimes I can copy one line but most times I can't.  It's very frustrating because I do duplicate injections of samples and if I can't copy and paste I run the risk of making mistakes in the sample set.  Please, can anyone help?</p><p></p><p>I'm using Empower 2 and have been for many years.  This is the first time I have ever had this issue.</p>

Dot

Hello,

The behavior is the same for Empower 2 and Empower 3. The sample set has been acquired at this point so you cannot add injection rows unless you're in Run Samples.

A suggestion has been made for a popup message to explain this and for additional information in the Online Help.

I hope this is helpful.

Dot

gypsysmom

Hi Dot,

Thanks for your response but I don't think it answered my question.  I am in Run Samples when I am trying to modify the sample set and am having problems copying and pasting.  Usually what I do is choose "New sample set based on previous sample set" and then call up the last sample set that used the same method set.  I modify sample names and vial numbers for the first round of injections but then what I would like to do is copy and paste for the repeat round of injections.  Sometimes I can copy and paste a few lines at a time; sometimes nothing happens when I try to copy and paste.  As I said in my first post I've been doing this for many years and it has only been recently that I have had problems with copy and paste.

Dot

Hello,

I appreciate that you provided the specific steps being used.  After switching to Run Samples, using the steps you provided, there were no failures but two distinct behaviors. I think the first one is what you are observing.

In the first copy test after performing the desired modifications, I selected the line or lines then chose Copy from the menu.  I did notice at this point, the selected lines remain highlighted and when I chose Paste this action was performed on the highlighted lines.  If I chose Paste again the new lines were created as desired.  This may be the behavior you observed.

In the second copy test after performing the desired modifications, I selected the line or lines then chose Copy from the menu.  At this point, the selected lines remain highlighted until I clicked on the un-numbered cell for the next available row.  The other rows are then no longer highlighted.  When I chose Paste the new lines were created as desired. 

Try these steps and let me know if this is the same.

Best regards

Dot

gypsysmom

Thanks Dot.  Copy and paste worked for about 10 lines and then I couldn't get it to work no matter what method I tried.  It's like some buffer has been filled up and then isn't cleared.  Do you know if there is a buffer associated with Empower?

Dot

Hello,

After many attempts, I am not having a problem with limit of lines or number of copy/paste.  Perhaps I need to learn more about the environment.

This might be a resource issue for this PC or the user.  Is the behavior the same on all clients? 

What feature release and service packs are installed for Empower 2?

Is this a Citrix client or a PC installed Empower client software?

Best regards

Dot