Failed to obtain Waters GI pump status information, Waters 2525 pump
I have a Waters 2525 pump, I get error message "Failed to obtain Waters GI pump status information" when using masslynx 4.1 software. Also if I hook up the pump to Empower2 I get the message "unable to start pump" ?Any ideas what the issues could be, I'm sure its a hardware issue but I want to be sure. I reformatted the PC and installed the software several times to no avail. I can ping the pump but it doesnt want to respond right away. Latest firmware is loaded on the pump as awell.Any help apprecaited!