Data Collection Stops Early – Instrument Failure / Communication Error
Has anyone experienced an increased amount of issues with Empower 2 and data collection stopping with respect to Auto Dissolution systems? We have a Hybrid set of systems where HPLC is connected via IEEE and Detector via Ethernet and have a transfer Module on the dissolution system. The Dissolutions run with no issues but during the sample set run itself, the LACE and LC lose communication and the run stops at the end of an injection with the mobile phase running. This issue has also occurred with a pure Ethernet based setup with no error messages, just stopped sample sets.I can provide details from message center if that would be helpful.Any insight would be much appreciated.