Use of Column Mananger and Solvent Selector Valve to enhance Acquity method development
Answers
-
Daniel:
It appears that there has been a miscommunication, for which I do apologize. There is no requirement for any new software for this configuration to work, as we do have customers successfully running with this valve today. (Hopefully they can confirm) and we use in our own labs.
However, is true that Waters lately identified a hardware problem on some sample managers that affected the operation of the trigger events, but we need only to change your SM board and you can be successful. I am guessing this is probably the issue that you have in fact encountered.
We can provide a presentation explaining the setup of this fully and in the case of Empower a template project to assist you in avoiding some of the labor of setting up the methods, simply edit from the template. However, first we need to expedite a board and would propose that we speak directly with your local FSE. Please let me know who I should contactin an email and we can address this promptly.
Liz
0 -
Liz,
Thank you for the prompt reply. Our Field Service Engineers are Todd Rentfrow and Steve Peterson. Matt Spletzer is the Regional Service Manager. I have forwarded your response to all of them. If you could forward details of the SM board replacement as well as the Empower template I would greatly appreciate it.
Thank you again. I'm looking forward to using the Solvent Selector if we can get it to work.
Sincerely,
Daniel Stamp
0