Problems with HPLC to UPLC calculator

Sveta · April 2012

Hello,I installed the 'HPLC to UPLC Calculator'. Everything went good and computer was restarted. But when I want to open the software, it says that there is a problem and the software will be closed.Do you know if I can solve it somehow?Thank you!

lizh · April 2012

Hi

Are you on an Empower network on your PC, and can you confirm the ACQUITY UPLC Driver that you have (go to console window> help> about and note the version).

BR

Liz

Sveta · April 2012

Dear Liz,

Thank you very much for your reply!

I checked the driver the way you said. It seems it is not installed for one reason or another. That's the problem. Do you know where I can get it? Could you please tell me how I can see if I am on an Empower network?

Thank you once again!

Svetlana

lizh · April 2012

Hi

If you are not aware of beng on Empower, then you probably are not!! I should have asked what software is controlling the system.

I think could be an install or download problem. It could be a security issue on your computer too, of course. It is on the eCmmunity, but here is the LINK -

http://www.waters.com/webassets/cms/library/docs/ACQUITY%20Columns%20Calculator%20Version%201.45.1034.exe

BR

Liz

lizh · May 2012

WRONG LINK - fortuantely a colleague pointed out my link is out of date...

Here's the proper link that should come up when I go to the UPLC User's Forum 'dashboard':

http://www.waters.com/webassets/cms/support/docs/ACQUITY_Columns_Calculator_1.50.1231_STANDALONE.exe

Apologies,

Liz

Problems with HPLC to UPLC calculator

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